Amazon Connect Customer now provides routing step data in the analytics data lake
Connect Customer ยท 2026-09-23
Actions
Technical Details
| Regions | all regions where Amazon Connect Customer data lake is offered |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Update your analytics pipelines to incorporate the new routing step data available in the Amazon Connect Customer data lake, utilizing Amazon Athena and Amazon QuickSight for deeper insights without complex data pipelines.
For Platform Teams
Adopt the new routing step data analytics capability to integrate advanced insights into your platform, reducing the need for complex data pipelines and enabling more efficient trend analysis and reporting.
For Executives
Evaluate the new routing step data analytics to enhance customer insights and operational efficiency, leveraging Amazon Athena and Amazon QuickSight for trend analysis and reporting on contact progression and agent utilization.
Source
Related Connect Customer Updates
- CVE-2026-94384 - Missing Authorization in AmazonConnectSalesforceLambda sfExecuteAWSService (2026-09-22)
- Amazon Connect Customer now lets you create, manage, and search custom metrics through APIs (2026-09-16)
- Amazon Connect Customer custom metrics now supports tag-based access control (2026-09-16)
- Amazon Connect Customer can now import evaluation form PDFs using AI (2026-09-16)
- Amazon Connect Customer now enables agents to bid on preferred shifts (2026-09-15)