Amazon Connect Customer now enables agents to bid on preferred shifts
Amazon Connect ยท 2026-09-15
Actions
Technical Details
| Regions | all |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Update Amazon Connect configurations to enable agent shift bidding, ensuring schedulers are trained on the new process and agents are informed of the bidding window timelines.
For Platform Teams
Adopt the agent shift bidding feature in Amazon Connect to streamline scheduling processes, reducing manual assignment efforts and enhancing overall platform efficiency.
For Executives
Evaluate the new agent shift bidding feature in Amazon Connect to improve agent satisfaction and reduce scheduling time, leading to increased operational efficiency and potentially higher customer service quality.
Source
Related Amazon Connect Updates
- Amazon Connect Customer custom metrics now supports tag-based access control (2026-09-16)
- Amazon Connect Customer now lets you create, manage, and search custom metrics through APIs (2026-09-16)
- Amazon Connect Customer can now import evaluation form PDFs using AI (2026-09-16)
- Amazon Connect Customer now lets you set specific capacity limits for different types of Tasks and Emails (2026-09-09)
- Amazon Connect Customer Profiles now sends events when customers enter or exit segments (2026-09-09)