Amazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real time
Connect Customer ยท 2026-09-29
Actions
Technical Details
| Regions | all AWS commercial and AWS GovCloud (US-West) regions |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Update Amazon Connect Customer to leverage the new data table capabilities, allowing business users to manage up to 20,000 values per table for contact center configurations, and integrate external data sources like Excel and DynamoDB.
For Platform Teams
Adopt the enhanced reference data management features in Amazon Connect Customer to simplify architecture and reduce operational toil by enabling business users to maintain current configurations.
For Executives
Evaluate the new capability to empower business users to manage contact center configurations in real time, reducing dependency on technical resources and enabling quicker adaptation to changing conditions.
Source
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