Amazon Connect Customer now supports customizing the Customer Profiles app on the agent workspace
Amazon Connect ยท 2026-10-22
Actions
Technical Details
| Regions | us-east-1, us-west-2, af-south-1, ap-northeast-2, ap-southeast-1, ap-southeast-2, ca-central-1, eu-central-1, eu-west-2 |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Update the agent workspace configurations to utilize the new customizable layouts in Profile Explorer, ensuring agents receive the appropriate customer data for their specific roles.
For Platform Teams
Adopt the customizable Customer Profiles feature to streamline agent workflows and improve data relevance, reducing the need for manual data gathering and enhancing overall platform efficiency.
For Executives
Evaluate the new customizable Customer Profiles feature to enhance agent efficiency and customer satisfaction by providing tailored customer data views, potentially reducing handling time and improving service quality.
Source
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